Nine days
Monday 19Sep22 was a happy day.
TM Unifi Optical fibre broadband was installed in my house. I looked forward to using this high speed broadband internet facility with unlimited data.
Over the next couple of days, a TV Box was installed, and I was able to watch online streaming videos and news broadcasts on my old TV.
Then suddenly on Thursday, the Optical fibre cable to the BTU/ONU* was damaged by my shifting the router and ONU nearer to the doorway of the room. Internet was disconnected.
*BTU : Broadband Termination Unit, *ONU: Optical Network Unit
From Thursday to Saturday, I contacted TM Unifi and also the installation contractor several times for repairs.
After repeated delays, finally, five days after initial installation, on *Sat 24Sep22* the installation contractor came to repair broken section of optical cable
Barely a week later, on *Fri 30Sep22*, partly because of my rearranging the coil of optical cable behind the table, and unbeknownst to me at that time, there was also a fault at the external distribution point (a black box fixed on a pole behind my house), internet was disconnected again.
My heart sank.
I couldn't make myself go through the pain of calling the contractor repeatedly all over again, to explain the circumstances leading to this failure so soon after the last repair.
Three days later, it seemed to me that the Lord answered my prayers through an unexpected event.
My car began to overheat while I was driving back from Tg Tualang to Kampar via Malim Nawar. I had to stop at the Petronas Station in Malim Nawar to cool down the engine and to top up the radiator water level. A TM Unifi contractor happened to stop by to use the public toilet. His name was Ah Shen, and seeing me having trouble with my car, he cautioned me about the high steam pressure from the radiator.
I was delighted to meet Ah Shen and immediately asked him if he could come to my house to look into the optical fibre cable fault.
That afternoon, Monday 03Oct22 Ah Shen came to my house, repaired the faulty section of the optical cable leading to the ONU (again), BUT there was still no internet connection! After checking the distribution box behind my house, he told me that there was 'no rating" in the box, and that I must get in touch with the first contractor who installed my broadband set up.
My heart sank again.
It was already 14 days since TM Unifi fibre broadband was installed in my home, and I still did not have internet connection. My prayers to the Lord became increasingly desperate and I asked God for deliverance from this lingering setback.
It would turn out to be nine long days of waiting upon the LORD.
Every morning I would get up to look at the ONU and router in the room where they were set up. Each time I would be disappointed that there was no incoming internet signal.
In the meantime, I had to fly to Singapore to visit my daughter's family and see my grandchildren. Throughout my trip, I continued to pray to God Almighty for his intervention.
Then, one day after my return from Singapore, the first Unifi Fibre Broadband bill arrived in my email inbox. Despite having no internet connection yet, I paid the bill. Little did I know that receiving that first bill was the Lord's answer to my desperate prayers.
Having the first bill with its new account number meant I could create my new online TM Unifi account. After doing so, I found out that I could reach a "Self Troubleshooting" page through my online account.
So on the afternoon of Wednesday 12Oct22, nine days after Ah Shens visit to my house, the hand of the LORD stretched out to deliver me from my despair. I managed to report the internet fauilt to TM Unifi through a few simple steps in the online "Self Troubleshooting" page of my account. Barely half an hour later, a TM Service staff called and told me that their "Care Crew" were on their way to my house.
The Care Crew team came over shortly after, did some tests and concluded that they had to call a "Cable Team" over to repair the distribution box. The Cable Team did their job in less than an hour.
At last, after nine long days of waiting, the optical fibre internet connection to my house was restored.
That evening, I read Psalm 32. My attention was drawn to verse 7 in the World English Bible (British Edition). The Psalmist told the LORD:
"You are my hiding place.
You will preserve me from trouble.
You will surround me with songs of deliverance."
Psalm 32:7
World English Bible
Indeed, the LORD God Almighty, our Father in Heaven, has been my hiding place throughout the nine days of waiting in prayer. God has preserved me from my troubles. He has surrounded me with songs of deliverance.
Praise the LORD, in the Name of Iesus His Anointed One,
